Privacy policy
Effective 2026-11-02
This policy covers davossystems.com, where the Sites, Chat, Reviews, Rebook (formerly Recall) and Textback services are offered, and vltra.online, where the Vltra Staging app is offered, both run by Davos Systems LLC, operating under the Davos Systems brand (“we”). It also covers the contact forms on websites we build for businesses under Sites. It says what we collect, why, who helps us handle it, how long we keep it, and what you can ask us to do.
What we collect from you directly. When you use the contact form: your name, business name, email, phone, trade and message, and which product page you came from. The waitlist form: your email, business name, notes and the product. The Sites, Chat, Reviews and Rebook set-up questionnaires: your answers about your business, anything you paste in, and your name, email and phone. The Reviews questionnaire also asks for your mobile number, mailing address, reply-to email, Google review link and job software. The Rebook questionnaire also asks for your legal business name, the states your customers live in, how your customers agreed to receive texts, and a mobile number for customer replies.
Text messages. If you tick the box to receive texts from Davos Systems, we use your mobile number only to send the messages you agreed to: replies about your enquiry and, if you become a client, about your setup and account. If you tick the review-request box, we text you after a finished job to ask for a review of our service, with at most one reminder. Message frequency varies. Message and data rates may apply. We do not sell or share your mobile information, SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes. Reply STOP to stop and HELP for help. We keep the date you ticked the box and the words shown beside it, as the record of your consent.
What we collect automatically. With a form or questionnaire submission, and with every chat message, we store a one-way hash of your IP address, made with a secret value and, for chat, made separately for each business’s website so visits cannot be linked across sites. It lets us limit abuse without keeping the address itself. For chat we store the page address without anything after a “?” or “#”. Our hosting provider records standard request logs, such as IP address and browser, to run the site. This site counts page views, and a few actions (opening our booking link, starting a checkout, finishing a set-up questionnaire and sending a form), with Vercel Web Analytics. It sets no cookies, reports only totals, and is never sent your name, email, phone or anything you type. This site also uses PostHog, an analytics service, to see how visitors use it. PostHog stores a random visitor ID in a first-party cookie and in your browser’s local storage. It records the pages you view, the links and buttons you click, the page or search that brought you here, your browser and device type, and a recording of your visit; recordings hide what you type into form fields. PostHog receives your IP address and uses it to estimate your city and country. If you send our contact form or an audit request, we link that visit history to the name, email, phone number and business name you gave us, so we can see what you read before you got in touch and follow up on your enquiry. If you arrive from a link in one of our emails, the site stores the codes in that link, which name the email campaign and the step, in a first-party cookie for 90 days. It adds them to any form or questionnaire you send and to a checkout you start, so we can see which emails lead to enquiries and sales. The site uses no advertising cookies. We do not track you across other websites over time, and we do not let others do so through our site or chat, so we do not change how we collect data when your browser sends a Do Not Track signal.
Chat conversations. When you type into a Chat window, on this site or on a business’s website, we store your messages, the replies, the page you were on, the website the chat runs on, and any details you choose to give, such as your name, phone or email. The window says the chat is automated and recorded before you start, and always links to this policy. When the business has no privacy policy of its own, this policy is the privacy notice shown with its chat.
Reviews. A business that uses Reviews sends us the jobs it completes: the customer’s name, email or phone, when the job was completed, and the business’s own job reference. We store when a review request was sent and whether its link was opened. If a customer asks to stop, or an email bounces or is marked as spam, we keep that email address or phone number with the reason, so that business never contacts them through Reviews again. We store public Google reviews of the business with the reviewer’s public name, and, if the business connects its Google Business Profile, a Google refresh token. Review requests are sent by email, or by text message when the business uses the text add-on and the customer agreed to receive texts from that business. For texts we also store that agreement, where it came from and when it was given. Reply STOP to any review text to stop them.
Rebook. A business that uses Rebook sends us its customer list: each customer’s name and mobile number, how and when that customer agreed to receive texts from the business, and the business’s own notes on the service that is due. We store each message sent, when it was sent, and any reply, and we forward replies to the business. If a customer replies STOP, we keep that number with the reason, so that business never texts them through Rebook again. With the Tap to Join add-on, a customer can also join a business’s list by texting its join word or by submitting the join page’s consent form; we store that number, the text or the form’s consent wording, the first name if given, when it arrived, the page and network address it came from and that it came through Tap to Join, as that customer’s consent record. Texts go out only after the business has approved the message and the carriers have approved the business’s registration.
Textback. When you call a business that uses Textback and nobody answers, we receive your phone number, the number you called and the time of the call. The call itself is not recorded. If you text that business’s Textback number, or tick the text box on its website form, we receive your number and what you send. We store the conversation, any details you give in it, such as your name, email, address and the job you need, and whether you asked to stop. When you pick a visit time, we pass your name, email, phone and that time to the business’s booking calendar, and a business can choose to have each lead copied to its own Google Sheet. Replies after the first text are written by Anthropic’s AI model from the questions the business approved. If you reply STOP, we keep your number with that reason, so no Davos Systems product texts you again.
Sites contact forms. When you send the contact form on a website we built for a business, we store what you enter (your name, phone, email, address, the service you want, your message and a preferred time, as far as the form asks for them), the page you sent it from, and a one-way hash of your IP address, made separately for each website, which lets us limit abuse. We email your message to that business and count it in the business’s monthly report.
Websites we read. If you give us your website address in a questionnaire, we read its public pages to suggest answers you then confirm. For Sites, with your consent, we also read your public business listings, such as Google and Yelp.
Photos and files you upload. The Sites questionnaire lets you upload your logo, photos, menus or price lists and a brand guide. They are stored privately with Supabase, which also hosts our database, and are kept like the rest of your questionnaire answers. To build your site we make resized copies without the location and camera details a photo can carry, and Anthropic’s AI model describes each photo and copies the items and prices from a menu. Photos can show people, so you confirm that anyone who can be recognised has agreed before you upload. Only photos you approve appear on your site.
Payments. Payments go through Stripe. We do not receive or store your card number.
How we use it. To answer your enquiry; to understand how visitors use this site and which pages a person read before contacting us; to scope, build, test and run the product you asked for; to send the emails each product sends, such as chat hand-offs and transcripts to a business, or review requests, Rebook texts and Textback replies on a business’s behalf; to prevent abuse; and to meet legal obligations. We do not sell personal information, we do not use it for advertising, and we do not use chat conversations to train AI models.
When a business is in charge. For Sites contact forms, Chat, Reviews, Rebook and Textback, the business you dealt with decides why your details are used, and we handle them on its behalf. If you sent a business’s website contact form, chatted with a business’s assistant, or received a review request, a Rebook text or a Textback text, you can ask that business about your details, or ask us and we will pass the request on and help.
Who helps us. We use service providers who handle data only to provide their service to us: Supabase (database and server functions), Vercel (website hosting and the page-view counts above), PostHog (site analytics and visit recordings, stored in the United States), Resend (email), Twilio (text messages and missed-call notices, including Rebook and Textback texts sent on a business’s behalf), Anthropic (the AI model that writes chat replies, reads websites we are asked to read, drafts review replies and review request emails for a business owner to approve, and drafts Rebook messages and set-up documents from Rebook questionnaire answers for the business owner to approve; nothing it drafts is posted or sent automatically, except Textback replies, which it writes from the questions the business approved), Stripe (payments) and Google (the Google Business Profile connection for Reviews, and the Gemini AI model that furnishes the room photos you upload to Vltra Staging). If you book a call through our booking link, Cal.com handles that booking. Cal.com also holds the visits Textback books into a business’s calendar, and Google Sheets holds the lead copies a business chooses to keep there. Apart from the business you dealt with through Sites, Chat, Reviews, Rebook or Textback and the providers listed above, we share personal information only when the law requires it.
How long we keep it. Conversations with the Chat demo are deleted after one day. All other Chat conversations, including private previews, are deleted 30 days after the last message, and the IP address hash stored with a chat is cleared after one day. The text and reviewer name of reviews read through Google Places are cleared after 30 days. PostHog keeps visit data for up to one year and visit recordings for one month; to have your PostHog history deleted sooner, email support@davossystems.com. Enquiries sent through a Sites contact form are deleted 90 days after that business’s Sites service ends, or sooner if the business asks. Most other records, including Reviews, Rebook and Textback data, are not deleted automatically: we keep them until the business asks us to delete them or you ask us to, unless we must keep them by law. Closing an account does not delete its records on its own; ask us and we will. When you ask us not to be texted or emailed again, we keep your number or address, and nothing else, so we can honor that. Billing records (the email a subscription is billed to, and a record of each payment event) are tax and accounting records: we keep them for 7 years after your last billing event and then delete them automatically, never while a subscription is active, trialing, past due, unpaid or paused, and we do not delete them on request during that time. Deleted data can remain in our providers’ backups for a limited time until those backups expire. We keep a record that a deletion happened.
Your choices. Email support@davossystems.com to ask what we hold about you, to correct it, or to delete it. We reply within 30 days. Every review request includes a link to stop receiving them. You can also choose not to give optional details in any form or chat.
Security. The database cannot be read from the browser; only our server functions reach it. Private links are stored only as one-way hashes, and access to customer data is limited to the people who run the service. No system is completely secure, and we will tell affected customers if a breach puts their information at risk.
Children. Our site and services are for businesses and are not meant for children under 13. We do not knowingly collect their information.
Changes. We publish changes to this policy on this page with a new version date, and we email customers before a material change applies to them.
Contact. Davos Systems LLC, Atlanta, GA. Email support@davossystems.com. Davos Systems LLC was formerly named Davos LLC.
Questions about this page go to support@davossystems.com or the contact page.